Posts
-
Removing the phrase “through GOV.UK”
We removed the phrase “through GOV.UK” because the UCAS service has been switched off.
-
Changes to the use and appearance of boxes
We removed boxes from some flows in the service and changed all boxes to have the same border thickness.
-
Changes to headings, caption text, success messages and timeline event titles
We changed headings, caption text, success messages and timeline event titles within many flows of the service.
-
Changes to button labels and addition of warning text
We changed the button labels and added warning text at the end of many flows within the service.
-
Making page titles consistent and more meaningful
We changed the page titles to be consistent and include information from the captions.
-
Changing the way we use red warning buttons
We decided to check how we’re using red warning buttons and to make sure we’re using them consistently.
-
Changing an accepted offer
Telling users how to change an offer once the candidate has accepted it.
-
Starting the Manage service on GOV.UK
We created a start page on GOV.UK and made plans for URL redirects and content changes within Manage.
-
Hiding the sex, disability, ethnicity and age of candidates report
Protecting the identity of candidates by hiding the sex, disability, ethnicity and age of candidates report until a provider has received applications from 10 candidates.
-
Letting users turn off the email reminder to make a decision
Adding an option to toggle the email reminder about making a decision when there’s just 20 days left until automatic rejection.
-
Emailing a candidate when their course details are changed
We created an email for candidates when course details are changed before an offer is made. We also updated the email sent when course details are changed at the same time as or after an offer is made.
-
Finding out the effect of removing the reference number
As candidates no longer get a reference number for their application, we’re researching the impact of removing it from Manage and letting users search by email address instead.
-
Updating make offer and change offer
We’ve made some improvements to make offer and change offer flows to be more consistent
-
Letting providers change course before making an offer
We added change links and a flow to let providers change course details before they make an offer.
-
Highlighting unexplained breaks in work history
Instead of highlighting all breaks, we’ll now just highlight unexplained breaks.
-
Reasons for rejection iteration 6
Getting the new flow ready for production.
-
Updating the personal statement questions on the application details page
We updated the personal statement questions on the application details page to match the questions that candidates are asked.
-
Removing the complaints page and form
We removed the complaints page and form because we want providers to use email or online chat to make complaints
-
Emailing users when their permissions are updated
Adding a new email notification which is sent when a user’s permissions are updated.
-
Making our prompts more consistent
Making the content used in our prompts more consistent, based on whether the user can or cannot take action
-
Deferring an offer iteration 3
We’ve made some improvements to the deferring an offer confirmation page.
-
Confirming a deferred offer iteration 3
We’ve made some improvements to the content when confirming a deferred offer.
-
Improving the qualifications section of the application details page
We put qualifications into summary lists and made other improvements to how we display them
-
Review of provider emails
Making emails clearer and more consistent.
-
Referring to recruitment cycles
Making sure we’re consistent in how we refer to recruitment cycles
-
Helping users understand a candidate’s residency and immigration status
We added responses to new questions asked in the candidate service and removed the automatic assessment of fee status.
-
Simplifying how we help users spot bias in their recruitment processes
We updated the report showing the sex, disability, ethnicity and age of candidates to focus on potential bias
-
Allowing a wider range of input formats for interview time
We’ve made the interview time validation more flexible so that we allow most formats which are clearly either 12 hour or 24 hour
-
Adding a privacy notice for online chat
Giving users a way to view the new online chat privacy notice, as well as the existing service privacy notice
-
Making it clearer that a candidate has chosen not to add A levels and other qualifications
We renamed the section to ‘A levels and other qualifications’, added a summary list and made changes to the table of qualifications
-
Iterating how we help users understand how diverse their candidates are
We changed the report showing the sex, disability, ethnicity and age of candidates to show percentages of candidates recruited within a group and in total
-
Changing the marketing page to a standard start page
We removed content convincing providers to use the service, leaving content essential to signing in or getting set up
-
Adding guidance about dates and deadlines
We’re replacing the existing service guidance with shorter and more focused guides, starting with a table of dates and deadlines
-
Updating the service unavailable pages
Improving how we show the service is offline for planned maintenance or that there’s a problem
-
Reasons for rejection iteration 5
Changing the categorisation, content and interaction of selecting reasons for rejection.
-
Personal statement research
Finding out what users look for in personal statements, including whether it’s different for primary and secondary courses
-
Finding the service research
Research focusing on how providers currently find the service and if they have any need for a landing page
-
Anonymised applications research
Finding out whether users would have enough information on an anonymised application to be able to sift and shortlist candidates
-
Dividing the application process differently when we show how candidates choose to leave the process
We improved the ‘candidate drop out’ report to better reflect how users think about the application process
-
Using clear and consistent file names for exported data
Including the report name, provider name, date and time in the file name to help users find data they’ve downloaded
-
Removing ‘rejected by default’ from the email users receive when they do not make a decision in time
We removed the term ‘rejected by default’ and made other improvements to the email about automatic rejection
-
Emailing a candidate when the status of their conditions has been updated
Telling a candidate when the provider changes the status of offer conditions to met or pending
-
Emailing users who are added to or removed from an organisation
We improved the email sent to users when they’re added to an organisation and created one to send when users are removed
-
Changing the terms for adding a user to and removing a user from an organisation
Changing the terms we use for buttons, captions and success messages when adding a user to and removing a user from an organisation
-
Helping users check how diverse their candidates are
We created a report showing the sex, disability, ethnicity and age of candidates who apply to a provider and are recruited by them
-
Showing users where candidates choose to leave the application process
Iterating how we help users check how candidates drop out of the application process
-
Changing the ‘accepted’ and ‘conditions met’ statuses
Changing the ‘accepted’ and ‘conditions met’ statuses to make them clearer
-
Changing what we show to users who do not have permissions
Improving how we deal with users who do not have permissions and improving the layout of the sex, disability and ethnicity section of the application
-
Letting users download Higher Education Statistics Agency (HESA) data for the previous recruitment cycle
Giving users access to the previous cycle’s HESA data in case they forget to download it before the new cycle starts
-
Swapping the ‘sign in’ and ‘get started’ calls to action on the service landing page
Making it easier to sign to the service for users who already have accounts