Posts

  1. Helping users check how quickly courses are filling up

    Various small changes to get the design of the reports area ready for an initial release

  2. Status label research

    We sent out a survey about proposed new status labels to replace ‘awaiting conditions’ and ‘ready to enrol’

  3. Showing degree institution regardless of candidate nationality or application status

    Showing the institution of the candidate’s degree regardless of their nationality or status of their application

  4. Helping users check how candidates drop out of the application process

    We created a report showing how candidates leave the application process, when the choice is theirs rather than the provider’s

  5. Data reports research

    We wanted to know if users could find, understand and use reports about the status and progress of applications

  6. Application assignment research

    We tested designs allowing users to assign people to applications and find out who had been assigned

  7. Adding user assignment to the timeline and activity log

    Adding an event to the timeline and activity log when users are assigned to or unassigned from an application

  8. Telling users when a partner organisation sets permissions

    Sending an email to users when their partner organisation sets up permissions for the first time or changes them

  9. Unassigning applications when a user is deleted

    Letting the signed in user know that applications will be unassigned if they delete a user from an organisation

  10. Helping users through online chat

    Giving users a way to get help through online chat

  11. Filtering applications by assigned user

    Let users filter the applications list by the assigned user

  12. Assigning applications to users

    Let users assign an application to one or more users in their organisation

  13. Changing ‘organisational’ to ‘organisation’

    We’ll use ‘organisation permissions’ and ‘organisation settings’ throughout the service

  14. Organisation and user permissions research

    Finding out whether users can set organisation and user permissions, and understand the links between the two

  15. Online chat research

    We wanted to know if users were able to locate a button to start an online chat and what they expected would happen after they clicked it

  16. Application status and progress reports research

    This research focused on a report showing numbers of applications at specific statuses and another showing application progression

  17. Application fraud research

    Finding out how providers handle fraudulent applications and what they consider the DfE’s role to be

  18. Changing the filter labels for ‘courses run by’ and ‘courses ratified by’

    Avoiding certains words to describe relationships in the service

  19. Showing partners when user permissions apply to all or none of the relationships

    Reinstating the list of partners next to each user permission even when the permission applies to all or none of the relationships

  20. Showing the organisation name when the user belongs to one organisation

    Always displaying the organisation name inside the caption even if the user belongs to just one organisation

  21. Clarifying that pages in ‘your account’ relate only to the current user

    Improving the page headings and link text within ‘your account’ so that users don’t think it’s about managing their colleagues’ permissions

  22. Displaying permissions in the user list

    Displaying user permissions next to each user in the list so that users don’t have to click through to see them

  23. Moving organisational permissions guidance above the form

    Moving the organisational permissions hint text above the form and some other related tweaks

  24. Setting up organisational permissions when new partner courses are opened

    Changing the way we notify and ask users to set up organisational permissions for newly opened partner courses

  25. Providing status and progress reports alongside data exports

    We created 2 reports to meet some of our users’ most common needs and put links to them in a section with data exports

  26. Simplifying how we ask about and display permissions

    Changes to help us find out whether we can simplify user and organisational permissions

  27. Providing a configurable course report and showing important data in one place

    We let users choose the rows and columns of a course report and also created a page showing important data

  28. Showing data about courses and candidates

    We created several reports which users can filter to view and download data they need

  29. Require users to choose an organisation before changing organisation settings

    Users will only be able to change organisational permissions and user settings for one organisation at a time

  30. Creating a new permission allowing users to set up interviews

    Splitting the set up interviews user permission from the make decisions permission

  31. Let accredited body users set organisational permissions

    Let accredited bodies set up and change organisational permissions

  32. Giving all users access to view their organisation’s users and permissions

    Giving all users the ability to view their organisation’s users and permissions regardless of their own permissions

  33. Improving organisational and user permissions

    Changes throughout the set up and manage journeys for organisational and user permissions.

  34. Adding a ‘cannot sponsor visa’ reason for rejection

    Let providers reject an application because they cannot sponsor a candidate’s visa

  35. Finding out what data our users need

    Exploring what data would be helpful to users and how they would use it

  36. Withdrawing an application iteration 2

    Getting the withdraw application flow ready for first release

  37. Gathering school direct contact details from higher education institutions

    Using a spreadsheet to help higher education institutions invite their school direct partners to use Manage

  38. Cancelling upcoming interviews when making decisions

    Automatically cancelling any upcoming interviews when making an offer, rejecting an application or withdrawing an application

  39. Updating the name of the organisation which certifies international qualifications

    The organisation which compares international and UK qualifications has changed its name from UK NARIC to UK ENIC

  40. Showing the automatic rejection date when setting up an interview

    Helping users avoid entering an interview date after automatic rejection date

  41. Removing the subject field from notes

    Why we decided to remove the note subject field

  42. What to show when an application has been transferred to another provider

    We need to show users the appropriate information when an application is transferred to or from their provider.

  43. Show tuition fee status

    Let users see when a candidate’s application is eligible for home tuition fee funding.

  44. Improving activity log and timeline again

    Improvements to the activity log and timeline to help make it clear to users why they can no longer see an application that’s been transferred to a new training provider or accredited body.

  45. Self-service registration for higher education institutions and their school direct partners

    Exploring ways to help higher education institutions register and invite their school direct partners to use the Manage service

  46. Removing the ‘future applications’ question from reasons for rejection

    We decided to stop asking users whether or not they want to receive future applications from the candidate

  47. Improving the activity log and timeline

    Some improvements to the activity log and timeline driven by the need accomodate interviews that can be changed or cancelled

  48. Filtering applications by subject

    Let users filter the applications list by the course’s subject

  49. Showing when an offer will be automatically declined

    Telling users how long they have before an offer will be automatically declined if the candidate does not respond

  50. Application page improvements

    Various improvements to the way we present work history and other parts of the application details page