Posts
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Helping users check how quickly courses are filling up
Various small changes to get the design of the reports area ready for an initial release
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Status label research
We sent out a survey about proposed new status labels to replace ‘awaiting conditions’ and ‘ready to enrol’
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Showing degree institution regardless of candidate nationality or application status
Showing the institution of the candidate’s degree regardless of their nationality or status of their application
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Helping users check how candidates drop out of the application process
We created a report showing how candidates leave the application process, when the choice is theirs rather than the provider’s
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Data reports research
We wanted to know if users could find, understand and use reports about the status and progress of applications
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Application assignment research
We tested designs allowing users to assign people to applications and find out who had been assigned
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Adding user assignment to the timeline and activity log
Adding an event to the timeline and activity log when users are assigned to or unassigned from an application
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Telling users when a partner organisation sets permissions
Sending an email to users when their partner organisation sets up permissions for the first time or changes them
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Unassigning applications when a user is deleted
Letting the signed in user know that applications will be unassigned if they delete a user from an organisation
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Helping users through online chat
Giving users a way to get help through online chat
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Filtering applications by assigned user
Let users filter the applications list by the assigned user
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Assigning applications to users
Let users assign an application to one or more users in their organisation
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Changing ‘organisational’ to ‘organisation’
We’ll use ‘organisation permissions’ and ‘organisation settings’ throughout the service
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Organisation and user permissions research
Finding out whether users can set organisation and user permissions, and understand the links between the two
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Online chat research
We wanted to know if users were able to locate a button to start an online chat and what they expected would happen after they clicked it
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Application status and progress reports research
This research focused on a report showing numbers of applications at specific statuses and another showing application progression
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Application fraud research
Finding out how providers handle fraudulent applications and what they consider the DfE’s role to be
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Changing the filter labels for ‘courses run by’ and ‘courses ratified by’
Avoiding certains words to describe relationships in the service
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Showing partners when user permissions apply to all or none of the relationships
Reinstating the list of partners next to each user permission even when the permission applies to all or none of the relationships
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Showing the organisation name when the user belongs to one organisation
Always displaying the organisation name inside the caption even if the user belongs to just one organisation
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Clarifying that pages in ‘your account’ relate only to the current user
Improving the page headings and link text within ‘your account’ so that users don’t think it’s about managing their colleagues’ permissions
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Displaying permissions in the user list
Displaying user permissions next to each user in the list so that users don’t have to click through to see them
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Moving organisational permissions guidance above the form
Moving the organisational permissions hint text above the form and some other related tweaks
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Setting up organisational permissions when new partner courses are opened
Changing the way we notify and ask users to set up organisational permissions for newly opened partner courses
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Providing status and progress reports alongside data exports
We created 2 reports to meet some of our users’ most common needs and put links to them in a section with data exports
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Simplifying how we ask about and display permissions
Changes to help us find out whether we can simplify user and organisational permissions
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Providing a configurable course report and showing important data in one place
We let users choose the rows and columns of a course report and also created a page showing important data
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Showing data about courses and candidates
We created several reports which users can filter to view and download data they need
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Require users to choose an organisation before changing organisation settings
Users will only be able to change organisational permissions and user settings for one organisation at a time
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Creating a new permission allowing users to set up interviews
Splitting the set up interviews user permission from the make decisions permission
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Let accredited body users set organisational permissions
Let accredited bodies set up and change organisational permissions
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Giving all users access to view their organisation’s users and permissions
Giving all users the ability to view their organisation’s users and permissions regardless of their own permissions
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Improving organisational and user permissions
Changes throughout the set up and manage journeys for organisational and user permissions.
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Adding a ‘cannot sponsor visa’ reason for rejection
Let providers reject an application because they cannot sponsor a candidate’s visa
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Finding out what data our users need
Exploring what data would be helpful to users and how they would use it
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Withdrawing an application iteration 2
Getting the withdraw application flow ready for first release
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Gathering school direct contact details from higher education institutions
Using a spreadsheet to help higher education institutions invite their school direct partners to use Manage
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Cancelling upcoming interviews when making decisions
Automatically cancelling any upcoming interviews when making an offer, rejecting an application or withdrawing an application
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Updating the name of the organisation which certifies international qualifications
The organisation which compares international and UK qualifications has changed its name from UK NARIC to UK ENIC
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Showing the automatic rejection date when setting up an interview
Helping users avoid entering an interview date after automatic rejection date
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Removing the subject field from notes
Why we decided to remove the note subject field
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What to show when an application has been transferred to another provider
We need to show users the appropriate information when an application is transferred to or from their provider.
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Show tuition fee status
Let users see when a candidate’s application is eligible for home tuition fee funding.
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Improving activity log and timeline again
Improvements to the activity log and timeline to help make it clear to users why they can no longer see an application that’s been transferred to a new training provider or accredited body.
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Self-service registration for higher education institutions and their school direct partners
Exploring ways to help higher education institutions register and invite their school direct partners to use the Manage service
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Removing the ‘future applications’ question from reasons for rejection
We decided to stop asking users whether or not they want to receive future applications from the candidate
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Improving the activity log and timeline
Some improvements to the activity log and timeline driven by the need accomodate interviews that can be changed or cancelled
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Filtering applications by subject
Let users filter the applications list by the course’s subject
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Showing when an offer will be automatically declined
Telling users how long they have before an offer will be automatically declined if the candidate does not respond
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Application page improvements
Various improvements to the way we present work history and other parts of the application details page