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What to show when an application has been transferred to another provider

The Manage service lets users transfer an application to a different course, which could be at a different provider. For example:

  • users at an accredited body can make or change an offer to any course that they ratify, regardless of which training provider runs it
  • users at a training provider can make or change an offer to any course that they run, regardless of which accredited body ratifies it
  • users who belong to more than one provider can make or change an offer to a course run by any provider they belong to

Users can only change the course if they have permission to make decisions for both the old and new courses.

What we did

We made changes to what we show to the old and new providers.

When an application is transferred to a different provider, users at the old provider will no longer be able to see the application in their application list. They will still be able to reach the application through links in old emails or the activity log.

Users at the new provider will be able to see the application in their application list.

What users at the old provider will see

We originally intended to continue showing as much information as possible to users at the old provider. For example, we would continue to show work history and qualifications.

We thought this would be appropriate since these users might already have downloaded the application as a PDF or put the details into a spreadsheet. Continuing to make the information available causes no obvious harm to the old provider, since they can ignore it.

But looking at it from the candidate’s point of view instead, we think it’s best to protect their privacy by showing as little as possible of the information they entered when applying. We’ll follow this approach until we identify a clear need for providers to continue seeing the information.

We’ve decided that any information created by the old provider such as notes, interviews and offers will still be available for them to see.

We also decided to:

  • change the h1 to say, for example, ‘Barbara Morse - application transferred to another organisation’ so it’s clear what has happened
  • remove the status tag since the application is no longer in the old provider’s application list
  • remove any prompt that sits just underneath the h1 since the user cannot take any action

There’s a spreadsheet explaining what users at the old provider can see.

What users at the new provider will see

Users at the new provider will see everything except any interviews, notes and events created by the old provider.

There’s a spreadsheet explaining what users at the new provider can see.

Emails

We created emails to send to users who have had an application transferred to or from their organisation.

We created different versions for training providers and accrediting bodies. This is because an accredited body will want to know who ratifies the course the candidate has been transferred to.

The emails mention that an offer has been made. This means we’ll need variations on these emails if we allow users to transfer applications without making an offer.

A user will not receive any email notification if they had access to the application before the change and still have access to it.

Email notification settings

We changed the email notifications settings page to include the two new email types:

  • application received from another organisation
  • application transferred to another organisation

We intend that these options will also cover transfers before an offer has been made, if we decide to allow this.

Other changes

We also:

  • added the accredited body next to each radio button on the course list page
  • added ‘Accredited body’ to the offer details page and panel when the training provider is not the accredited body
  • changed the ‘Provider’ label to ‘Training provider’ on the offer page and panel
  • removed the note about ‘guaranteeing a place on the course’ when making or changing an offer

Future considerations

In future, we’ll research or consider:

  • whether we need to add guidance to the ‘check answers’ pages to explain that notifications will be sent to users at the old and new provider
  • automatically cancelling upcoming interviews when an application is transferred to another provider
  • asking users to explain why the application is being transferred to a new provider
  • allowing applications to be transferred before an offer has been made

Application page (transferred)#

Screenshot of Application page (transferred)

Offer page (transferred)#

Screenshot of Offer page (transferred)

Interviews page (transferred)#

Screenshot of Interviews page (transferred)

Notes page (transferred)#

Screenshot of Notes page (transferred)

Timeline page (transferred)#

Screenshot of Timeline page (transferred)

Make decision#

Screenshot of Make decision

Make offer: conditions#

Screenshot of Make offer: conditions

Make offer: check answers#

Screenshot of Make offer: check answers

Make offer: success#

Screenshot of Make offer: success

Change offer: training provider#

Screenshot of Change offer: training provider

Change offer: course#

Screenshot of Change offer: course

Change offer: location#

Screenshot of Change offer: location

Change offer: check answers#

Screenshot of Change offer: check answers

Change offer: success#

Screenshot of Change offer: success

Email notification settings#

Screenshot of Email notification settings

Emails

Application transferred to another organisation - training provider version

Subject
Application transferred to another organisation - Laura Goldman (R5573ZA)

Dear James Bradley

Application transferred to another organisation

Laura Goldman’s application to study English Literature (Y65RD) at Blackpool Teacher Training Academy has been transferred to another organisation.

They’re now applying to study English and Drama (T56DH) at Preston Teaching Guild.

The application has been removed from your list, but you can still view a version with limited details:

https://qa.apply-for-teacher-training.service.gov.uk/provider/applications/8686

Get help, give feedback or report a problem

For an overview of Manage teacher training applications, see our Service guidance.

You can also contact us at becomingateacher@digital.education.gov.uk.

Change your email notification settings

You can turn off email notifications if you do not want to be told when applications are transferred to other organisations:

https://qa.apply-for-teacher-training.service.gov.uk/provider/account/notification-settings

Application transferred to another organisation - accredited body version

Subject
Application transferred to another organisation - Laura Goldman (R5573ZA)

Dear Alexa Gibbs

Application transferred to another organisation

Laura Goldman’s application to study English Literature (Y65RD) at Blackpool Teacher Training Academy has been transferred to a course that Kingston University does not ratify.

They’re now applying to study English and Drama (T56DH) at Preston Teaching Guild ratified by Bedfordshire University.

The application has been removed from your list, but you can still view a version with limited details:

https://qa.apply-for-teacher-training.service.gov.uk/provider/applications/8686

Get help, give feedback or report a problem

For an overview of Manage teacher training applications, see our Service guidance.

You can also contact us at becomingateacher@digital.education.gov.uk.

Change your email notification settings

You can turn off email notifications if you do not want to be told when applications are transferred to other organisations:

https://qa.apply-for-teacher-training.service.gov.uk/provider/account/notification-settings

Received from another training provider

Subject
Application transferred to another organisation - Laura Goldman (R5573ZA)

Dear James Bradley

Application received from another organisation

Laura Goldman’s application has been transferred to you.

They have an offer to study English and Drama (T56DH) at Preston Teaching Guild.

You can view Laura Goldman’s application:

https://qa.apply-for-teacher-training.service.gov.uk/provider/applications/8686

Get help, give feedback or report a problem

For an overview of Manage teacher training applications, see our Service guidance.

You can also contact us at becomingateacher@digital.education.gov.uk.

Change your email notification settings

You can turn off email notifications if you do not want to be told when applications are received from other organisations:

https://qa.apply-for-teacher-training.service.gov.uk/provider/account/notification-settings

Received from another accredited body

Subject
Application transferred to another organisation - Laura Goldman (R5573ZA)

Dear Alexa Gibbs

Application received from another organisation

Laura Goldman’s application has been transferred to a course that you ratify.

They have an offer to study English and Drama (T56DH) at Preston Teaching Guild.

You can view Laura Goldman’s application:

https://qa.apply-for-teacher-training.service.gov.uk/provider/applications/8686

Get help, give feedback or report a problem

For an overview of Manage teacher training applications, see our Service guidance.

You can also contact us at becomingateacher@digital.education.gov.uk.

Change your email notification settings

You can turn off email notifications if you do not want to be told when applications are received from other organisations:

https://qa.apply-for-teacher-training.service.gov.uk/provider/account/notification-settings