The first iteration of withdrawing an application tested whether users could:
- find the ‘Withdraw at candidate’s request’ link
- understand the difference between rejecting an application, withdrawing an offer and withdrawing at the candidate’s request
As the design tested well, this iteration is to tidy the rest of the flow and get it ready for first release.
How it works
Users can click a ‘Withdraw at candidate’s request’ link from the application details page unless:
- the application has already been rejected or withdrawn
- any offer has been withdrawn or declined
When clicked, the user is taken to a page asking them to confirm that they want to withdraw the application. If there are any upcoming interviews then the page explains that they’ll be cancelled.
Clicking ‘Cancel’ or ‘Back’ takes the user to the application details page.
Clicking ‘Withdraw application’:
- withdraws the application
- cancels any upcoming interviews - this does not include interviews scheduled for the day on which the application is withdrawn
- takes the user to the application details page with a notification banner saying ‘Application withdrawn’
- sends an email to the candidate to confirm their application has been withdrawn
- sends an email to the candidate for each of their cancelled interviews
Future considerations
We’re not asking for a reason for withdrawing the application because:
- the candidate may not give a reason
- if the candidate does give a reason, there’s no need to replay it to them
- we don’t know what users or the DfE would do with the reason
We do have a concern that some providers may withdraw an application instead of rejecting it. If this happens, we may explore capturing a reason as a potential solution.
We’ll look out for unexpectedly high levels of use of this new feature.
Emails
When all applications have been rejected
- Subject
- Update on your application - all decisions now made
Dear ((name))
Update on your application
At your request, ((provider)) has withdrawn your application to study ((course)).
If you did not ask them to withdraw the application, contact a Get Into Teaching adviser:
https://getintoteaching.education.gov.uk/#talk-to-us
You can also call for free on 0800 389 2500, Monday to Friday, 8.30am to 5pm (except public holidays).
You can apply again
If now’s the right time for you, you can apply for teacher training again this year.
Your last application has been saved. You can make changes and choose a different course before you submit a new application.
Sign in to apply again:
((link))
Get support
You can chat to a Get Into Teaching adviser online for help and advice:
https://getintoteaching.education.gov.uk/lp/live-chat
You can also call for free on 0800 389 2500, Monday to Friday, 8.30am to 5pm (except public holidays).
When waiting for one decision and has one offer
- Subject
- Update on your application - decide what to do
Dear ((name))
Update on your application
At your request, ((provider)) has withdrawn your application to study ((course)).
If you did not ask them to withdraw the application, contact a Get Into Teaching adviser:
https://getintoteaching.education.gov.uk/#talk-to-us
You can also call for free on 0800 389 2500, Monday to Friday, 8.30am to 5pm (except public holidays).
You have an offer and are waiting for a decision about another course
You have an offer from ((provider1)) to study ((course1)).
((provider2)) has until ((date)) to make a decision about your application to study ((course2)).
You can wait until you’ve received both decisions before you respond. Alternatively you can sign in to you account and accept the offer you’ve already got:
((link))
Get support
You can chat to a Get Into Teaching adviser online for help and advice:
https://getintoteaching.education.gov.uk/lp/live-chat
You can also call for free on 0800 389 2500, Monday to Friday, 8.30am to 5pm (except public holidays).
When waiting for one or two decisions and no offers made
- Subject
- Update on your application
Dear ((name))
Update on your application
At your request, ((provider)) has withdrawn your application to study ((course)).
If you did not ask them to withdraw the application, contact a Get Into Teaching adviser:
https://getintoteaching.education.gov.uk/#talk-to-us
You can also call for free on 0800 389 2500, Monday to Friday, 8.30am to 5pm (except public holidays).
((if one??
You’re waiting for a decision
You’re waiting for ((provider)) to make a decision about your application to study ((course)). They should do this by ((date)).
((else??
You’re waiting for decisions
You’re waiting for decisions about your applications to:
- ((provider)) to study ((course))
- ((provider)) to study ((course))
They should make their decisions by ((date)).
Get support
You can chat to a Get Into Teaching adviser online for help and advice:
https://getintoteaching.education.gov.uk/lp/live-chat
You can also call for free on 0800 389 2500, Monday to Friday, 8.30am to 5pm (except public holidays).
When received one or two offers, not waiting for any decisions
- Subject
- Update on your application - respond by ((date))
Dear ((name))
Update on your application
At your request, ((provider)) has withdrawn your application to study ((course)).
If you did not ask them to withdraw the application, contact a Get Into Teaching adviser:
https://getintoteaching.education.gov.uk/#talk-to-us
You can also call for free on 0800 389 2500, Monday to Friday, 8.30am to 5pm (except public holidays).
((if one??
Respond to your offer by ((date))
You’ve received an offer from ((provider)) to study ((course)). You’re not waiting for any other decisions.
The offer will automatically be withdrawn if you do not respond by ((date)).
Sign in to your account to respond:
((link))
((else??
Respond to your offers by ((date))
You’ve received offers from:
- ((provider)) to study ((course))
- ((provider)) to study ((course))
You’re not waiting for any other decisions.
The offers will automatically be withdrawn if you do not respond by ((date)).
Sign in to your account to respond:
((link))
Get support
You can chat to a Get Into Teaching adviser online for help and advice:
https://getintoteaching.education.gov.uk/lp/live-chat
You can also call for free on 0800 389 2500, Monday to Friday, 8.30am to 5pm (except public holidays).
Withdraw link on application details page#
Confirm withdrawal#
Notification banner#
