Posts
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Service error pages
We added error pages shown when a page is not found or when there is a problem with the service
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Submitting draft claims
We added a way for school users to submit draft claims
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Showing grant conditions
We added the grant conditions to the service so that our private beta users can view them before being published on GOV.UK
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Logging who submitted a claim
We added details of who submitted the claim for assurance purposes
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Collecting feedback about the service
We added a feedback page to the service
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Round 2 research findings
Testing iterations of the service to help users gain a better understanding of the service, as well as their expectations of post-submission and sampling
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Updating the claim flow
We updated the add claim flow following feedback from user research
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Starting the service on GOV.UK
We added a start page for the service. We include information to help users understand what the service does and what information they need to make a claim.
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Adding claims in Support on behalf of schools
We added a way for the Support team to draft claims on behalf of schools
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Round 1 research findings
Testing the first iteration of the ‘make a claim’ and ‘add a mentor’ journeys to gain insights into the users of the service, their behaviours and mental models
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Submitting claims for funding
We added a way for schools to submit claims for funding their mentors’ training
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Adding mentors in Support
We added a way for Support users to add mentors to a school
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Adding mentors
We added a way for schools to add their mentors to the service
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Inviting Best Practice Network schools to participate in our private beta
We sent an email to schools in the Best Practice Network to explain what our service is and to invite them to participate in user research
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Managing support users
We added a way for Support users to add other DfE users to the Support site
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Adding a school when JavaScript is unavailable
We added a no-JavaScript version of the add school flow
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Managing organisation users in Support
Giving the support team the ability to manage users belonging to an organisation
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Adding organisations in Support
Giving the support team the ability to add schools to the service
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Why are we working on ‘Claim funding for mentors’?
Placement schools can access grant money to support the new training requirements of school-based mentors