Posts tagged ‘claims’
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User research with private beta ITT providers
We conducted research with our private beta providers to understand if the processes to share claim data we have put in place meet their needs
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Round 4 accessibility research findings
Conducting accessibility testing to ensure that the service is usable by everyone, including users with disabilities
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Round 3 research findings
Testing final iterations of the prototype ahead of private beta go live
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Submitting draft claims
We added a way for school users to submit draft claims
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Showing grant conditions
We added the grant conditions to the service so that our private beta users can view them before being published on GOV.UK
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Logging who submitted a claim
We added details of who submitted the claim for assurance purposes
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Round 2 research findings
Testing iterations of the service to help users gain a better understanding of the service, as well as their expectations of post-submission and sampling
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Updating the claim flow
We updated the add claim flow following feedback from user research
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Adding claims in Support on behalf of schools
We added a way for the Support team to draft claims on behalf of schools
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Round 1 research findings
Testing the first iteration of the ‘make a claim’ and ‘add a mentor’ journeys to gain insights into the users of the service, their behaviours and mental models
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Submitting claims for funding
We added a way for schools to submit claims for funding their mentors’ training