Update: We will collect feedback via a Microsoft form instead of building a form within the service.
We added a way for users to tell us what they think of the service.
How it works
Users can access the feedback page from:
- the ‘feedback’ link in the phase banner
- the claim confirmation page
Feedback form
The feedback form has two mandatory questions:
- Overall, how do you feel about this service?
- How could we improve this service?
Overall, how do you feel about this service?
The ‘Overall, how do you feel about this service?’ question has 5 options:
- Very satisfied
- Satisfied
- Neither satisfied nor dissatisfied
- Dissatisfied
- Very dissatisfied
Users can rate their experience by choosing 1 option.
Users must answer the question. If they do not select an option, we show an error message:
Select how you feel about this service
How could we improve this service?
The ‘How could we improve this service?’ is a free text box.
Users can give up to 200 words of feedback.
Users must answer the question. If they do not enter any details, we show an error message:
Enter details about how we could improve this service
Optional name and email questions
We allow users to give us their name and email address if they would like a reply to the feedback.
If users enter their email address, but it is not the correct format, we show an error message:
Enter an email address in the correct format, like name@example.com
Feedback confirmation page
When a user submits their feedback, we show a confirmation page.
The confirmation page explains that if they provide their name and email address, we will respond within 5 working days.