Posts

  1. Round 5 accessibility research findings

    We conducted research with users with accessibility needs to ensure the service is inclusive of their needs and usable with assistive technology

  2. User research with private beta ITT providers

    We conducted research with our private beta providers to understand if the processes to share claim data we have put in place meet their needs

  3. Adding date of birth to the ‘Add mentor’ flow

    We updated the ‘Add mentor’ flow to include the date of birth when searching for a teacher to improve information security

  4. Round 4 accessibility research findings

    We conducted accessibility testing to ensure that the service is usable by everyone, including users with disabilities

  5. Round 3 research findings

    We tested the final iterations of the prototype ahead of private beta go live

  6. Service error pages

    We added error pages shown when a page is not found or when there is a problem with the service

  7. Submitting draft claims

    We added a way for school users to submit draft claims

  8. General mentor grant administration and assurance proposal

    Our approach to grant administration and assurance, aligning with government grant standards and principles

  9. Showing grant conditions

    We added the grant conditions to the service so that our private beta users can view them before being published on GOV.UK

  10. Logging who submitted a claim

    We added details of who submitted the claim for assurance purposes

  11. Collecting feedback about the service

    We added a feedback page to the service

  12. Round 2 research findings

    We tested iterations of the service to help users gain a better understanding of the service, as well as their expectations of post-submission and sampling

  13. Welsh schools’ eligibility for general mentor grant funding

    Outlining why schools in Wales should not be eligible for general mentor grant funding

  14. Updating the claim flow

    We updated the add claim flow following feedback from user research

  15. Starting the service on GOV.UK

    We added a start page for the service. We include information to help users understand what the service does and what information they need to make a claim.

  16. Adding claims in Support on behalf of schools

    We added a way for the Support team to draft claims on behalf of schools

  17. Round 1 research findings

    We tested the first iteration of the ‘make a claim’ and ‘add a mentor’ journeys to gain insights into the users of the service, their behaviours and mental models

  18. Submitting claims for funding

    We added a way for schools to submit claims for funding their mentors’ training

  19. Adding mentors in Support

    We added a way for Support users to add mentors to a school

  20. Adding mentors

    We added a way for schools to add their mentors to the service

  21. Inviting Best Practice Network schools to participate in our private beta

    We sent an email to schools in the Best Practice Network to explain what our service is and to invite them to participate in user research

  22. Managing support users

    We added a way for Support users to add other DfE users to the Support site

  23. Adding a school when JavaScript is unavailable

    We added a no-JavaScript version of the add school flow

  24. Managing organisation users in Support

    Giving the support team the ability to manage users belonging to an organisation

  25. Adding organisations in Support

    Giving the support team the ability to add schools to the service

  26. Why are we working on ‘Claim funding for mentors’?

    Placement schools can access grant money to support the new training requirements of school-based mentors