This document describes the process and rules that providers follow when changing a candidate’s course at various stages of their application.
This is based on the as-is process, but much of it is applicable to the new provider UI.
Making changes before provider makes an offer
They must contact the candidate (probably by phone or email) to discuss the changes they want to make.
A change could include: training programme, start date, location and campus.
If the candidate does not agree to the provider’s proposed changes and the provider cannot consider them for their original choice, the provider should reject their application.
If the candidate agrees to the provider’s changes, the provider can update the candidate’s original choice details in web-link (the UCAS provider UI).
Making changes after provider makes an offer but before it’s accepted
They must contact the candidate (probably by phone or email) to discuss before changing anything.
Changing interview date
If the provider and candidate agree to a change of interview date, they can record the new date by changing the offer (decision).
Changing the details of a conditional offer
If the provider initially made a conditional offer they can change:
- training programme, start date, location and campus
- to an unconditional offer
Changing the details of an unconditional offer
If the provider initially made an unconditional offer they can:
- change or add conditions
- change training programme, start date, location and campus
Making changes after candidate accepts the offer
They must contact the candidate (probably by phone or email) to discuss and have their agreement before changing anything.
With the candidates agreement they can change training programme, date of entry, training location or campus.
If a provider has made an unconditional offer they’re committed to provide a place on that training programme, for that date of entry, at that training location.
They can only change an unconditional offer with the candidate’s full agreement.
Candidate wants to apply to another provider after accepting an offer
The candidate must get the provider’s agreement before applying elsewhere.
If the provider agrees, they contact UCAS and record a decline decision in web-link. The candidate can apply elsewhere using Apply 2.
If the provider doesn’t agree and the candidate still doesn’t want to take up that training programme, the provider uses the ‘confirmation withdrawal’ decision to completely withdraw their application and bar the candidate from applying again in the cycle—can’t go to Apply 2.