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Improving check and confirm content

Improving the way we get users to confirm a multi-step workflow action such as making an offer or rejecting an application. This work also makes the confirmation ‘flash’ message content consistent.

Hypotheses

We’ve been using the ‘Are you sure?’ pattern to help users confirm an action like withdrawing an offer.

The ‘Are you sure?’ pattern is good for one-step flows where we want to stop users doing destructive actions by accident.

But it’s not good for multi-step flows because it is patronising and redundant to ask users if they’re sure after filling out several screens relating to that action.

If we use the Check answers pattern
Then it’ll be more consistent without patronising the user with redundant content

Check and confirm offer#

Screenshot of Check and confirm offer

Check and confirm withdrawal#

Screenshot of Check and confirm withdrawal

Check and confirm conditions have been met#

Screenshot of Check and confirm conditions have been met

Check and confirm conditions have not been met#

Screenshot of Check and confirm conditions have not been met

Check and confirm rejection#

Screenshot of Check and confirm rejection

Offer confirmation message#

Screenshot of Offer confirmation message

Withdraw confirmation message#

Screenshot of Withdraw confirmation message

Conditions met confirmation message#

Screenshot of Conditions met confirmation message

Conditions not met confirmation message#

Screenshot of Conditions not met confirmation message

Rejection confirmation message#

Screenshot of Rejection confirmation message