We added a new report to show providers the different reasons why candidates withdrew their application,
This feature was released to providers on 15 May 2023.
The issue
Candidates can withdraw their application while waiting on a decision from a provider, or after having accepted an offer.
Previous conversations with providers revealed that candidates do not always discuss their reasons for withdrawing with providers.
We think that by surveying candidates on their reasons for withdrawal, and then sharing these anonymously with providers, we can help providers understand the causes of withdrawals. This may lead to actions they can take to help prevent these from happening.
What we changed
We added a new report with a table which displays all the reasons that candidates can select when withdrawing their application. These figures are broken down into columns for ‘Withdrawn before a decision’ and ‘Withdrawn after accepting’, as well as a total.
All 12 reasons are shown, even if some of them have not been selected by candidates, and they are shown with the same wording and in the order they appear in to candidates. This is to help providers understand the options candidates were selecting from.
If a provider has received less than 10 withdrawals with reasons given, then we withhold the data to protect candidate confidentiality.