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Prompting for feedback

We currently ask users for feedback, or to report any problems, in the final two paragraphs of a course detail page:

Existing content shown on course pages.

To ensure we gather feedback consistently, we will use the same feedback component used on the Apply for teacher training (Apply) service instead. Using this component means we can also ask for feedback on search result pages, too.

Prompt#

Screenshot of Prompt

The feedback prompt sits just above the footer. Unlike the component used on GOV.​UK, the background is grey to lessen its prominence.

Feedback form#

Screenshot of Feedback form

If a user selects ‘No’, a feedback form is revealed. This asks for a free text response, and allows users to provide an email address to contact them with, too.

Report a problem form#

Screenshot of Report a problem form

If a user selects ‘There is something wrong with this page’, a separate form is revealed that allows them to send us a message.

Report a problem form (with validation)#

Screenshot of Report a problem form (with validation)

Success message#

Screenshot of Success message

If a user selects ‘Yes’, or submits either form, we replace the prompt with a success message.

Forms (no JavaScript)#

Screenshot of Forms (no JavaScript)

If the user does not have JavaScript enabled, or the script fails to run, show both forms instead.

Success message (no JavaScript)#

Screenshot of Success message (no JavaScript)

Upon submitting either form, the user is taken to a thank-you page, which includes a link back to the page they came from.