Capturing feedback about the service

31 March 2020 • Tags: user feedback

User needs #

As a researcher
I need to gather insights on how candidate’s feel about using the service
So that I can feed back user experience improvements to the service team

Hypotheses #

• If we prompt candidates to complete a feedback survey after they have submitted their application
  Then we will be more likely to get responses
  Because ‘Give feedback’ is the primary action on this page

• If we ask questions on the system usability scale
  Then we will be able to measure a candidate’s satisfaction with the service
  Because this is an industry standard questionnaire

• If we split questions across multiple pages
  Then we can capture incomplete responses
  Because we will save the answer to each question

We’ll know this works if a high percentage of candidates completing their applications give measurable feedback.

Confirmation page#

I would recommend this service to a friend or colleague#

I found this service unnecessarily complex#

I thought this service was easy to use#

I needed help using this service#

I found all the parts of this service well-organised#

I thought there was too much inconsistency in this website#

I would imagine that people would learn to use this website very quickly#

I found this website very awkward to use#

I felt confident using this service#

I needed to learn a lot of things before I could get going with this website#

If you could improve anything on Apply for teacher training what would it be?#

Is there anything else you would like to tell us?#

Are you happy for us to contact you with follow-up questions to your feedback?#

Thank you for your feedback#