Following user testing with providers, we identified two new user needs. We iterated the previous design, adding two additional questions (and a review step) to make sure we gather the information needed.
User needs
Screenshots#
Confirm relationship#
Start by asking the referee to confirm that the candidate’s description of the relationship is correct.
Safeguarding concerns#
Ask the referee if they have any reason to believe the candidate isn’t safe to work with children.
Reference#
The question prompting for a reference remains broadly similar to what appeared in the previous iteration.
Reference (for an academic referee)#
If the requested reference is an acamedic one, then we show additional guidance.
Check your answers#
Referees can review their answer before submitting their response.
Confirmation and feedback survey#
The question asking if the referee would feel able to answer a safeguarding question is removed from the feedback form.
Request email#
The courses a candidate has applied to are no longer shown in the reference journey, but provided in the email instead.
Chaser email#
The courses a candidate has applied to are no longer shown in the reference journey, but provided in the email instead.
Provider view (with amended relationship)#
If the referee provides a correction for their relationship to the candidate, we show their answer in the ‘Relationship confirmed by referee’ item. Otherwise, we show ‘Yes’.
Provider view (with safeguarding concern)#
If the referee has a safeguarding concern, we show their response against the ‘Does referee know of any reason why this candidate should not work with children’. Otherwise, we show ‘No’.