The context
This research covered the following areas:
- Notifications: is the design clear and understandable and does it give providers the necessary level of control over notifications?
- Application list: do providers understand the action orientated view and does it scale?
- Deferrals: do the iterated designs address previous issues?
- Diversity information: new design
- Data Export: new design
Approach
One to one, moderated, semi-structured sessions
Discussion guide
Who we researched with
Provider users, typically ITT administrators or ITT Directors from:
- 2 SCITTs
New user needs identified
One new need identified:
- Notifications: