Improving the way we get users to confirm a multi-step workflow action such as making an offer or rejecting an application. This work also makes the confirmation ‘flash’ message content consistent.
Hypotheses
We’ve been using the ‘Are you sure?’ pattern to help users confirm an action like withdrawing an offer.
The ‘Are you sure?’ pattern is good for one-step flows where we want to stop users doing destructive actions by accident.
But it’s not good for multi-step flows because it is patronising and redundant to ask users if they’re sure after filling out several screens relating to that action.
If we use the Check answers pattern
Then it’ll be more consistent without patronising the user with redundant content
Screenshots#
- Check and confirm offer
- Check and confirm withdrawal
- Check and confirm conditions have been met
- Check and confirm conditions have not been met
- Check and confirm rejection
- Offer confirmation message
- Withdraw confirmation message
- Conditions met confirmation message
- Conditions not met confirmation message
- Rejection confirmation message